Posts Tagged ‘Lawyer Marketing’
Market research will lead to a better law firm marketing strategy Tuesday, March 30th, 2010

You need to know how your law firm and law firm services are perceived by consumers in your target market to determine how strong and effective your law firm marketing strategies are. It is unfortunate that many law firms do make subjective marketing decisions or they just take a guess when making such law firm decision without consulting an ideal law firm marketing research. Having an objective market research will help you understand your true position in the market, s subjective market evaluation in which law form attorneys make a guess about market situation will not help your law firm market research in any way.

Law firm market research can be regarded as a scientific and systematic approach by a law firm to gather , record and analyze outside information about what kind of services the consumer wants as well as what is in high demand. Such researches are done for decision making purposes. The value of your market research will depend on the subjective information you have been able to gather from the market research surveys.

Law firm market research often involve a primary and secondary research methodology. A primary market survey is just a rough survey on the needs and demands of the people about several legal services, it does not necessarily include extensive market research. With primary research, information is collected directly from the respondent and it is regarded as a quantitative research. This kind of research can be conducted through mails, direct meeting , phone calls and many more, it often include more 100 or more people at a time. Primary research is a quantitative research which is done to measure clients’ satisfaction, primary quantitative research can also be used by an attorney in preparing for a litigation case.

The secondary research is a research that is used in collecting and processing information that has been processed and published somewhere else. Though secondary market research for law firm marketing is harder than the primary mode of research but it often represent the true feelings and mind of a bigger audience. It is less expensive as you can get free information on the internet and from a wide range of newspapers which you can make use of for your law firm marketing. One of the importance of law firm market research is to create a more defined service for their valued clients and at the same time entice potential new clients.

It is ideal to combine both primary and secondary research methodologies for better law firm marketing strategies , it will help a law firm build a more successful relationship not only with their existing and future clients but with the general public at large. Such research methodologies will help a law firm to serve the public better and at the same time the law firm’s reputation is greatly enhanced. Market research should be a periodic thing and not just an “ everyday” procedure. It is a perfect marketing strategy for a law firm that wants to grow.

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Defining your market and focusing your message for a more effective law firm marketing Tuesday, March 30th, 2010

One of the most prominent problems faced by attorneys is how to distinguish their own professional services and law firm from services rendered by other law firms. If you are no different from your competitors then you are just a jack-of-all-trades. Your own identity is your own unique message and you must strategically differentiate yourself from the rest so that you can brand yourself for your target market. The fact is that most clients often get confused when choosing a legal firm for their legal needs especially when all law firms are promoting themselves in a similar way.

Most attorneys often find it hard to narrow down their focus on some specific marketing plans. They often want to be all things to all people and little do they realize that the best possible way to attract the biggest business for the right prices is to differentiate themselves from the pack. To create a brand identity for your law firm, you have to start from your law firm web design . You need to make a research end understand what applies to other law firm web design just before you start to design yours. It is when you have researched what obtains for others that you can fashion out what will work best for you.

Differentiation based on service is another way of standing your law firm out from the crowd. Your differentiation service will stand you from the crowd because it is your message and clearly states what your potential clients should expect from you. Your law firm messages will target specific audiences and your branding should also highlight your responsiveness, speed of accuracy, experience, and client satisfaction abilities. The services you rendered for your clients should be done perfectly well that you don’t have to get negative feedbacks.

It is believe that lack of responsiveness is one of the main reasons why most clients are not satisfied with their legal representatives. For instance clients want attorneys who will respond to their initial enquiries on time and that is before they even hire them at little or no extra fees{ most attorneys do charge a consultation fee}.

Differentiating your law firm by focusing on one particular area is one way to stand yourself out from the crowd, though most law firms are “jack of all trades” , you shouldn’t be an expert in all areas, if you focus your strength in one area of practice then you will stand out from the crowd.

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Law firm marketing; The Importance of having an effective law firm change agent Friday, February 26th, 2010

Many law firms have found themselves introducing concepts and policies outside their areas of jurisdiction, not because they wanted to but they are acting in response to the present competitive market. Learning the acts of being a law firm change agent can however help in bringing success to your law firm as well as your career in so many ways. Sales and service professionals know what they lack in a law firm but they are either not prepared to handle such problems or they are simply not aware of the kind of solutions they will give.
Effective law firm marketing and change agents will  possess some qualities which will actually make them prepare for making such positive changes in their law firms and such qualities include;  Strategic thinking and staging of law firm’s priorities, A strong work ethic, abilities to be patient in helping a law firm achieves its aims and objectives, Abilities to identify and understand the multiple perspectives existing in a law firm and ability to energize others and build a consensus with others. When an attorney possess these qualities then he or she can proceed and act as a law firm change agent and actualize his firm’s law firm marketing ideals for the general development of the firm.
There are several methodologies an efficient law firm change agent should employ in order to bring the right changes to a law firm. He must be able to establish an early and critical partnership with key leaders both within the law firm and outside, he must be able to identify the issues and challenges related to any objective, he must be able to identify the needs of the law firm as an organization and then needs of the individual staffs and clients, He should be able to communicate effectively, his plans and objectives alongside his visions and plans for the law firm and the clients, He must be able to develop a technical and systematic step-by-step mechanism for achieving the law firm goals, and he must be able to measure and communicate the results of his actions.
It is essential to make small and large changes to the policies in a law firm marketing strategy and share this result with other attorneys within the organization in order to convince them that you are indeed an agent of positive changes in the law firm. Many law firms are stocked to the successful marketing strategies of the past and they are not aware that newer challenges are being created on daily basis.  A change is often the most needed law firm marketing strategy especially in periods of crisis, a law firm that is stocked to a failing marketing strategy will not be able to make any meaning changes when the need arises.
As a matter of fact, record keeping including database records are also essential when making necessary changes in a law firm marketing plan. This is important to keep records of market marketing successes and failures to make a much more ideal plan.

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Keys to a Successful Law firm marketing Friday, February 26th, 2010

The keys to a successful law firm marketing strategies lie in the ability of a law firm to convince potential clients about its readiness to help them on their specific legal problems in a unique style. When it comes to  the use of  such marketing strategies, it is ideal to ensure  that some key main marketing areas are focused upon. Domain name purchase{ especially if your law firm is operating or starting off a law firm website for the first time}, Search engine submissions, and Keyword optimized law firm website pages which should also include standard SEM audits to review performance of the law firm website are some of the keys to a successful law firm marketing strategy.
Putting legal information on the web should be aimed at satisfying the curiosity of individuals who are looking for law firms with great reputation and special abilities to handle their peculiar cases. Aside this special abilities, a law firm is expected to have a unique market differentiator, and must be located close to the potential client.  A  good law firm optimization strategy on the internet will draw qualified traffic from different parts of the world just like submission to top search engines will continue to yield positive feedbacks for a law firm.
The four major aspects of law firm Search Engine Marketing{ SEM} solutions include; Keyword research, law firm website Performance monitoring,  Search engine submissions and a perfect law firm web design. Keyword research is a tool in law firm SEM strategy which involves the use of the most prominent law firm marketing keywords which will generate the widest traffic for a law firm on the web. It involves the identification of the right keyword phrases which are carefully crafted into law firm web contents . The use of the most popular keywords on your law firm website will ensure that your law firm website motivates potential clients in contacting you. You can make use of free keyword research tools online for this purpose.
Search engine submissions involves all forms of Search engine optimization techniques that will launch a website to the top of search engines including Google, Yahoo, MSN, and the likes. Search engines often change their mode of operation and ranking and search engine experts must follow this trend to ensure that law firm websites remain at the top despite the varying conditions used by these search engines in ranking  websites. Search engine submission will also include the periodic evaluation of a law firm website contents{ this includes the updating of web contents and checking out for broken links, damaged files }. Search engine submission ensures that a website remains valuable online at all times.
Performance monitoring is the last stage in law firm marketing or SEM. It is a constant thing to continuously monitoring the performance of a law firm search engine on the internet . A hosted web analytics solution for instance is used to analyze visitors data on a law firm website . The monitoring of visitors data will ensure that you have a knowledge of the particular location from which your most valuable traffic are coming from. Performance monitoring ensures that you keep your law firm marketing strategies effective online.

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Identifying Prospects through your law firm marketing strategies Friday, February 26th, 2010

Identifying where to start your law firm marketing strategies especially when identifying the right clients within a specified market often becomes difficult for most law firms. A good contact list is the one of the most potent tools for marketing and selling efforts . You contact lists include the names, addresses and any other contact information of people you have met, those you know and those  you are about meeting. Such categories of people are potential clients, prospects and good referral source and they include; Friends, families, neighbours, Other lawyers, communities, religious organizations, acquaintances, charity organizations , school mates from college, high school or universities, and Business people.
You need to capture as many information on your prospects as possible { emails, phone  numbers and addresses are most critical}. Do not forget the situation that brought you and the contacts together and how well you were able to related with them on your first meeting especially if they were introduced to you by another individual. Categorizing your prospects as clients, referral sources and prospects is one of the best possible ways you can memorize them. You must invest your time in organizing your contact lists to help you with making references when they are needed.
Using your list to identifying prospects is the next step after creating the list. You can do this by identifying which of such contacts have direct and indirect influence on other people and organizations that will benefit your law firm marketing and services. You must be as inclusive as possible in identifying the strength of your individual contacts to help you determine the areas where they will be needed more.
One of the questions often asked is that of How to define the limits of searching for clients. If you are operating a law firm basically with attorneys that specialize in family law for instance, you should streamline your contact lists to those who are able to find prospects, clients and referrals in that area only. You don’t have to be a “jack of all trade”. Depending on a realistic assessment of yourself, attorneys and law firm, you should be able to find out how valuable your referral network can be in helping you find the right market for your law firm products and services. Creating a narrower niche will help your law firm have a firm grip on your targeted market.
To identify a prospect worth pursuing, Lawyers need to streamline the kind of people that will be included in their contacts . Though this might look quite hard to do especially when a law firm has invested time and money in getting all the contacts, it does become difficult removing those contacts that might prove unprofitable to the law firm. Prioritization processes will help you review and build your law firm business and it is important that you stick with people whom you can stay in touch with for a long period of time to come.

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How to Create your own personal sales and Law firm Marketing plan Friday, February 26th, 2010

With all demands placed on attorneys especially from Clients, friends, community work, business partners and families, it is ideal to develop a concrete personal sales and law firm marketing plan that will incorporate all these integral parts of your law firm success. Each associate has various needs to meet and that depends on several different variables. You should not under-estimate the kind of person you are, your goals and objectives and where you are heading for. The most important thing is that you remain focus and you understand how well you want to spend your marketing and selling time.
A simple business plan which must be reviewed periodically is very essential. First of all, your plan is all about you. When you draft your personal sales and marketing plan, you must emphasize on your strength and the areas of expertise. Doing this will naturally boost your self confidence and you don’t have to push yourself too fast. You should not see your life and career as a sprint , therefore you can always review your plans when you are  being slow down. Your personal sales  and marketing plan should contain elements that are appropriate for your experience level,  firm size, area of practice, the time you are willing to invest, and your comfort zone. You need to understand the starting point which you can easily personalized for your own usage.
After planning your activities, you must include deadlines and important dates on your calendar which will serve as valuable source of support and guide when executing your plan. You can work with administrative assistance to help you become more organized and in control of the situation. Your administrative assistance will also be in the best position to offer suggestions and best practices that will apply to you.
Having a smart plan for your personal sales  and law firm marketing strategy does not mean you have to create a formal document of such. Your smart goals should contain facts and strategies that are specific, measurable, Realistic, Attainable, Tangible, and Timely. In order to stay focus and maintain a steady execution of your plan, you must essentially define what exactly you want to do . Though the simple steps look simple but in the real sense some of them becomes tougher than normal. Your plan must be measurable so that you can manage it effectively. Evaluating such plans is essential for you to remain focus.
Your personal sales and marketing plans must be attainable especially when you identify your goals and begin to figure out ways by which you can realize them. This means you are developing a vision . You will definitely need to reach and stretch yourself to attain this level of achievement.
Your plan should be realistic in the sense that you must take some time to develop a network and client base which are those that need your service most. You don’t have to incorporate every individual in your plan, just take a realistic approach and your personal sales  and law firm marketing plan will be successful.

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How to integrate marketing and law firm business development for a more effective law firm marketing strategy Friday, February 26th, 2010

One of the most critical step you can take in the integration of your marketing strategy and business development is to have a generally skilled personnel in managing large scale law firm programs and events – an individual who can act as a project manager of your law firm service campaign. Secondly, you will need a public relation expert who can effectively communicate your law firm’s point of view to the appropriate media and analysts. Next you deserve a digital media experts who will help your law firm leverage all Internet channels which include  SEO marketing , online law firm marketing and several other law firm advertising channels.
As a larger large law firm, you will need the services of business developers who will sell services covered by your law firm campaign or those that can act as your liaison officers to the broader business development community. Most law firms do not understand the importance of an integrated contact management database in their law firm operations. This database will help your marketing and business development team managers to manage and track their interactions with prospective clients especially during the tenure of the campaign. Doing these  things will ensure that the integration of a law firm marketing strategy and its business development ideas are in order and will bring more effective law firm campaign.
It is important to note that if your law firm’s campaign content is weak, such a campaign will naturally become ineffective,  opinions based on few facts will make your law firm marketing strategy very weak, but compelling points of view will naturally make an irresistible appeal to your targeted clients. A law firm campaign that has no superior point of view regardless of how well such campaign is packaged will make no meaningful impact in the minds of your targeted audiences. But, if you legal team can create a powerful point of view to promote , then it can develop a consistent and integrated campaign which the bigger professional clients can subscribe unto.
A law firm should understand that professional legal clients will need some high degree of trust before they select a law firm for their legal representations. They know that much is at stake for such a decision maker and his company when selecting the most suitable legal representation. Therefore, professional legal services and sales campaign that can steadily increase trust should poccess some three important phases which will also correspond to the phases that will influence a potential client’s decision. The first phase is that an organization will start to look out for the law firm that can adequately cover a critical situation in its legal demands, secondly , the organization is looking for a law firm that can be an essential part of its own development, and lastly the organization wants a law firm that can permanently take care of its legal needs.
The success of law firm marketing strategy depends on how well a law firm can integrate its marketing strategy with a good business development plan that can adequately take care of its clients needs.

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Law Firm Marketing and Business development Friday, February 26th, 2010

Owners of legal firms can increase their returns on law firm marketing strategies if they can successful get their law firm marketing and business development strategies on the same level and having the same game plan and score card for such partnership. Most law firms are not making much progress in their law firm marketing plan because they are not having their  marketing strategies and business development goals on the same  developmental plan and they often tend to forget that marketing and business development are the main points for expanding their clients base.
Researches have shown that , when marketing and business development are on the same page, a law firm will have a better competitive advantage.  Putting your law firm business development and marketing on the same page will naturally boost your service sales and you will naturally also get bigger and more profitable projects.   Before you put your law firm marketing strategies and business development on the same page, you must consider some factors;
You need to see marketing and selling as not independent entities but as integrated strategy which  through which marketing and business development will have different but complementary roles to play.
You need to understand how to organize the demand for marketing and business development  creation processes in which your prospective clients will always prefer to get the high-cost services and invest in higher stakes in your legal firm
Concentrating your marketing and business development services on fewer professional service will help you emphasize more on your strength and that will protect you from reduction in market exposure if you had focus on all professional aspects of the legal professional.
Having a well research and vigorous insights in law firm marketing strategies will help you redefine the way your target audiences think, . This will help your professional law firm to shape your leads to your advantage.
In creating an ideal marketing and business development goals for your law firm , you need to understand creating demand from one point of view at a time regardless of your marketing and business development plan is essential. When you incorporate such marketing and business plan into one single plan and then focus on one  service demand area at a time, you will naturally generate more leads and then more sales rather than focusing on multiple areas the same time and generating fewer results.
You need to understand that collaboration is critical to the survival of your marketing and business development plan. It is more critical especially when you are operating a more complex and multinational law firm. Solving your marketing and business development problems should always start with the creation of multi-disciplinary group that is organized and set-out within a specific campaign.
A successful  law firm marketing strategy  should include components such as Conducting media relations, Holding meetings with your targeted service buyers and clients, disseminating marketing materials to your potential clients, Holding seminars and presentations among several others.

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Measuring progress and the value of your present clients in law firm marketing Friday, February 26th, 2010

Many attorneys often think about getting new clients when they are about to sell their products and services, but many of them do underrate the existing clients they have and they do not know that such clients have more greater value when it comes to projecting their law firm services to a wider audience. Experts in legal practices do believe that it is much easier to sell a law firm product or services to people you already know compared to strangers. Many law firms do believe that spending more on hiring business developers , and spending more on their law firm marketing strategies will be the best ways to launch their new services-this might be true to some extent but nothing works better than making use of your existing clients in launching yourself into a bigger market.
One of the first steps you can use in using your existing clients for new prospects is by scheduling periodic meetings with them, asking them about their business needs and how well  your legal services have changed their lives positively. This will help you build a stronger relationship with them and at the same time protects you in the face of stiff competition. Remember, in this present competitive market, other law firms are working tirelessly to snatch your best clients from you.
In measuring the progress of your law firm marketing and other strategies, you need to know that there is a much difference between activity and results. Assessing what you have been doing whether it is bringing a significant success to your law firm is very important. Tracking your activities through your client relationship management system{ CRM} is one of the ways of keeping yourself updated.
There are objective and subjective ways of measuring your law firm marketing success. When it comes to subjective measurement of  the success your law firm marketing strategies, you might decide to measure the progress in the relationship you have built with existing clients. There are several ways of measuring objectively  the success rate of your marketing strategies and that includes;
Conversion rate; this is the number of people who have hired you at one time or the other. Scheduling periodic meetings and numbering them in such meetings is one way of using this tool.
Number of meetings with your targeted contact and taking note of the attendance is also a tool in measuring your marketing success.
Calculating the number of new clients added to your list
Billable and billed hours for a particular client will help you ascertain how well you have legally represented a client
Originations and fee receipts can also help you calculate how much new clients you have gained
The number of new clients and new matters you received should be calculated periodically to ascertain how many new clients you have gotten and how well your marketing strategies are working
Other objective ways of measuring your marketing successes include; proposals, referral rates, clients satisfaction and loyalty , and many more.

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Improving your law firm marketing through leverage networking Friday, January 29th, 2010

Leverage networking is one of the best possible ways of making the most returns on what you invested in your referral networking. Most attorneys do go out seeking for referrals and at the end of the day , they get few people simply because they have not used leverage networking techniques.  First of all you need to understand that you can’t catch large number of fishes with a small net. You need to understand how networking can create opportunities for you before seeking out for such referral networks.
You need to understand that networking is not always the use of people but the use of the personal relationships you have with others in increasing your exposure to opportunities and information. Most attorneys are making random contacts with  those they believe will work effectively for them on their referral lists however they fail to make follow-ups, most of the people they meet often do not have any client to refer or they don’t have confidence in the attorney to whom they are referring potential clients.
The objectives of law firm referral networking are; Creating an ever-expanding relationship within the networks and potential clients, and gathering information that will be very helpful for your business. Being successful in your leverage marketing means you have to detect those you want to reach, you have successfully figure out those among your referral network that will help you contact such people, You need to ask the primary network members if they know any of your targeted potential clients, you need to have a personal introduction with the leverage contact and establish a relationship with him and have a follow up. When you follow these simple steps you will optimize your law firm referral network marketing to your best advantage.
Expanding your network is one of the major steps you must take in enforcing your leverage referral network. Remember, for each person you add to your network there is a potential of adding more than double the potential clients on your law firm services, your added clients will thus serve as the secondary referral network. Remember to ask members of your secondary referral network  for potential clients after you have satisfied their needs- Doing this will help  you create chains of referral networks through leverage network marketing. You need to seek out for people with leadership and people-oriented minds who are in professions that expose them to meeting different kinds of people.

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